There are many organizations in Chicago and across the country contributing to the body of knowledge for the retail industry. We have provided numerous resources for job seekers and retailers – take a look.


Gap Inc.’s This Way Ahead Internship Program

Reimagine Retail Innovation Lab

Reports and Toolkits

Reimagining Employer Engagement – A Toolkit for Providers

This Toolkit was designed to provide community-based organizations with the practical information and tools to approach their employers from a position of value.

The Good Job Strategy – Zeynep Ton

Ton researched how companies can create a competitive business advantage by focusing on creating good jobs.

The Idea Driven Organization – Alan Robinson and Dean Schroeder

The premise of Robinson and Schroeder is that “80 percent of innovation should derive from frontline workers, not managers.”

Employer Toolkit — Women’s Fund of the Greater Cincinnati Foundation

The Women’s Fund has created a very accessible, open-source toolkit for employers in creating better jobs for low-income workers.

Customer Service & Sales Fundamentals Facilitator Guide

This facilitator guide was developed to support training providers and retail professionals delivering the National Retail Federation Foundation’s (NRF Foundation) Basic Customer Service & Sales Fundamentals curriculum.



Conversational Commerce: How good retail jobs Boost Business

Bad jobs are bringing down retailers like Toys R Us, but it doesn't have to be that way says Zeynep Ton, president of the Good Jobs Institute.

The Jobless Rate Is Finally Below 4 Percent. Our Economic Goals Still Don’t Reflect That.

The lowest job rate since 2000 suggests the focus should not be on job creation but on the quality of those jobs